Author

Comstice

@Comstice

articles: 16
total claps: 3
top claps: 1
avg read: 2.2 min
active: 2020-06-18 → 2024-05-13

Wiki topics

AGT · AI Agents · 6 ☁️ · DevOps & Cloud · 3 🎵 · Music & Audio · 2 UX · UI/UX Design · 1 📟 · Gadgets & IoT · 1 ECO · Economy · General · 1

Top tags

#call-center ·7 #comstice ·6 #uccx ·6 #finesse ·4 #customer-service ·4 #avaya ·4 #customer-journey ·4 #amazon-connect ·3 #webrtc ·3 #customer-experience ·3

CO Comstice

Case Study: From Avaya AES-Based to CMS-Based Wallboard

Many Avaya Wallboards use Avaya AES real-time data which is often inaccurate and have high Avaya license cost. Here is a better way to…

Oct 04, 2023 · 2 min read · 1 claps #avaya #customer-service #customer-journey

Case Study: From Avaya AES-Based to CMS-Based Wallboard

MDA

CO Comstice

Solving Citrix Amazon Connect Issues

Many Amazon Connect users report audio quality and one-way audio issues with Citrix. Comstice Amazon Connect Softphone and Comstice Amazon…

Dec 28, 2023 · 2 min read · 1 claps #citrix #amazon-connect #call-center

CO Comstice

Case Study: Avaya Real-Time Queues per Geo-Location

You can monitor Avaya real-time queue activity based on the geo-location of the callers. Utility companies, healthcare providers, insurance…

Oct 04, 2023 · 1 min read · 1 claps #avaya #customer-service #call-center

Case Study: Avaya Real-Time Queues per Geo-Location

CO Comstice

Cisco UCCX Finesse Mobile Agent Configuration

Cisco UCCX contact center agents can use a mobile phone or a third party phone to login as a Cisco Finesse agent. Here are the steps to…

Jun 22, 2020 · 4 min read · 0 claps #mobile-agent #finesse #uccx

Cisco UCCX Finesse Mobile Agent Configuration

AI MDA

CO Comstice

How to Use Cisco UCCX Finesse with Third Party Phones

Cisco UCCX contact center agents can use a mobile phone or a third party phone to login as a Cisco Finesse agent for guaranteed audio…

Jun 22, 2020 · 4 min read · 0 claps #agent-desktop #uccx #finesse

How to Use Cisco UCCX Finesse with Third Party Phones

DSN

CO Comstice

Comstice Wallboard UCCX End User Guide

The article provides details of Comstice Wallboard end user interface.

Jun 19, 2020 · 4 min read · 0 claps #comstice #wallboard #uccx

AI TCH

CO Comstice

Cisco UCCE UCCX Finesse Webphone

Cisco Finesse Webphone Gadget by Comstice helps agents to login and have telephony functionality inside the agent web interface

Jun 22, 2020 · 3 min read · 0 claps #ucce #uccx #webrtc

TCH

CO Comstice

Azure Virtual Desktop and Cisco CUCM, Cisco Finesse with No Cisco Jabber

Azure Virtual Desktop supports WebRTC with its Multimedia Redirection feature. Comstice offers a web phone that converts WebRTC into SIP…

Oct 31, 2023 · 2 min read · 0 claps #cisco #cx #call-center

Azure Virtual Desktop and Cisco CUCM, Cisco Finesse with No Cisco Jabber

CO Comstice

Case Study: Cisco Finesse for NonAgent Users — Healthcare

Customers often engage with employees, partners, and resellers during their customer journey with a company. You can use Cisco Finesse…

Sep 27, 2023 · 2 min read · 0 claps #cisco-finesse #cisco #customer-experience

Case Study: Cisco Finesse for NonAgent Users — Healthcare

CO Comstice

Cisco Finesse Remote Agent Scenarios for UCCE, PCCE and UCCX

This guide helps you to find out which remote work solution is suitable for your contact center agents depending on the hardware and…

Jun 22, 2020 · 2 min read · 0 claps #comstice #agent-desktop #finesse

Cisco Finesse Remote Agent Scenarios for UCCE, PCCE and UCCX

TCH ECO

CO Comstice

Webphone on VDI: Citrix, VMWare and Azure Virtual Desktop Comparison

As remote working becomes more popular, virtual desktop solutions gain bigger market share. One of the features for remote users is to have…

Nov 06, 2023 · 2 min read · 0 claps #citrix #webrtc #vmware-horizon

Webphone on VDI: Citrix, VMWare and Azure Virtual Desktop Comparison

CO Comstice

Case Study: Avaya Real-Time Agent Reports

Your agents can monitor their real-time and daily performance from a browser page that your team leaders can create. You can set daily…

Sep 27, 2023 · 2 min read · 0 claps #avaya #call-center #customer-experience

Case Study: Avaya Real-Time Agent Reports

CO Comstice

Comstice Wallboard UCCX Administrator Guide

The article provides details of Comstice Wallboard administrator interface. Using this interface, you can grant access to Wallboard Mobile…

Jun 18, 2020 · 1 min read · 0 claps #wallboard #comstice #uccx

Comstice Wallboard UCCX Administrator Guide

CO Comstice

Why Avaya Bankruptcy is Good for Your Avaya Solutions

Avaya requested bankruptcy protection for the second time in six years and it was saved again by the investors. Here is how this will work…

Sep 26, 2023 · 1 min read · 0 claps #avaya #customer-service #bankruptcy

TCH

CO Comstice

Retain Existing Phone Numbers with Amazon Connect

If you are not able to migrate your existing phone numbers to Amazon Connect, Comstice offers a solution to retain old numbers and…

Feb 05, 2024 · 1 min read · 0 claps #amazon-connect #aws-connect #amazon-sip

Retain Existing Phone Numbers with Amazon Connect

CO Comstice

Amazon Connect Compliance with India DoT

Department of Transport in India requires calls to be delivered from overseas to India BPOs through a private circuit; either via PSTN or…

May 13, 2024 · 1 min read · 0 claps #amazon-connect #call-center #customer-service