AI ECO NI Nicolas Morvan Ban ‘I understand’ from your AI bot’s vocabulary I’m going to make a tactical argument about AI customer support that I keep returning to in conversations with SMB founders: ban the phrase…
AI HUM NI Nicolas Morvan Hire writers for customer support. Trust me, I run an AI CS tool I’m going to make a hiring argument that’s cost me real disagreements with my own team. So I’ll put my reasoning on the page once…
