ECO MDA MKT SU Suzi Nelson What Good Community Intelligence Infrastructure Actually Produces TLDR: If you’re asking whether your community program is worth the investment, you’re asking the wrong question. Here’s what the right…
AI SOC SU Suzi Nelson Structural Empathy: The Operating Requirement AI Companies Are Treating as a Value TLDR: Caring about your customers is not a system. Here’s what it looks like when you build one, and what it costs when you don’t.
