How an old Redmine Outage Sparked a Positive Change at Crevier Group

The countdown to Crevier’s big product launch was ticking, and the development team was buzzing with last-minute tweaks. But then, disaster struck. Redmine 4, their project management lifeline, went down.

For Etienne, the IT Supervisor, the crisis was a wake-up call. The over-dependence on a single system, without a proper backup plan, had created a critical vulnerability. This case study explores how Crevier Group transformed this Redmine outage into a positive change.

We’re currently running Redmine on our own server. We’re interested in migrating to your web-hosted RedmineUP solution to benefit from reduced maintenance and dedicated technical support. Additionally, we utilize Single Sign-On (SSO) with Azure Active Directory (Azure AD) for automated user authentication. Etienne Brault, IT Supervisor

On-premises Redmine 4.1.1, Crevier’s work management tool, came with limitations:

• Security headaches. Keeping Redmine updated with security patches required constant vigilance and manual work for their IT team.
• Upgrade Redmine and plugins. Moving to newer versions (like Redmine 5) was complex, especially with custom configurations, potentially causing compatibility issues.
• In-House expertise drain. Maintaining Redmine demanded DevOps and Ruby skills, a burden for smaller companies lacking dedicated IT staff.
• Daily backups. Ensuring data safety meant Crevier had to invest extra resources in planning, implementing, and testing disaster recovery.
• Limited support. While a user community existed, official support was scarce, making troubleshooting complex issues a challenge.

As we explored our options, some key considerations emerged: access to migration assistance, pre-installed essential plugins to save time, data center location with ISO certifications for compliance and security, and the ability to customize the Redmine instance to perfectly fit our specific workflows

Want to learn more?

The full story with a detailed step-by-step guide is available on the RedmineUP blog. This comprehensive guide will help you navigate:

• Choosing the right hosting provider. Discover key factors to consider when selecting a reliable Redmine hosting partner.
• Preparing your Redmine for migration. Ensure a smooth transition by learning how to properly prepare your Redmine instance for the move.
• Unlocking the benefits of a Redmine upgrade. Explore the advantages of upgrading to a hosted Redmine 5 environment.
• Customising Redmine account with SSO with Azure AD.