Ola Scooter Service Issues: My 140+ Day Delayed Service Nightmare

Ola Scooter Service Issues: My 140+ Day Delayed Service Nightmare

We all know the big promises of Electric Vehicles (EVs). Low running costs and high-tech features. Being a tech professional, I also fell for this hype and bought an Ola S1X Plus in my hometown, Deoria (UP) for my Uncle. Later, I brought it with me to Bangalore as it started giving troubles next day onwards. I already write about my experience with Ola Care after the purchase here.

Ola Electric has started giving troubles since the day I bought their scooter, First delay in delivery of the vehicle, then total breakdown next day of the delivery. Wiring issues, motor cutoff issue and whatnot. And yet again for the last 4.5 months, my scooter has turned into a total headache due to terrible Ola scooter service issues.

If you are facing Ola delayed service or planning to buy an Ola scooter, you really need to know what happens behind the scenes. Here is my exact experience.

1. Ola Delayed Service: No Job Card, No Accountability
2. More than 5 months ago, I dropped my scooter at the Ola Koramangala Service Center in Bangalore for some repairs. Normally, when you give your vehicle for any service, they give you a ‘Job Card.’ It is your proof that they have your vehicle.
3. But at Ola Koramangala? They completely refused to give me a job card. Even after asking multiple times, they sent me back empty-handed. Later I understood why: if there is no job card in their system, their internal timers don’t start. On their corporate dashboards, there is no Ola service delay showing up. It’s like my scooter doesn’t even exist there!

Ola Customer Care Complaints: The Digital Black Hole

Since nobody at the service center was helping, I tried escalating it digitally. I posted my Ola scooter complaints on X (Twitter) multiple times and tagged their official handles. I sent many emails to their support team explaining everything.

The response? Absolutely zero. Not a single reply or acknowledgement about the Scooter Service Status. Each time they created a ticket and closed. For a company that calls itself a tech giant, their customer care is a total black hole.

Final Words

Ola wants to sell millions of scooters, but they don’t care about fixing them. If your service centers cannot even answer an email or fix a scooter in 140+ days, your business model is a failure.

Think twice before buying an Ola. Don’t fall just for the slick look and marketing.