4MATT Achieves ServiceNow Elite Status and Joins the Top 6% of Global Partners

The highest level of technical maturity, governance, and customer success now officially endorses 4MATT’s performance within the ServiceNow ecosystem. 4MATT reaches a strategic milestone in its journey and strengthens its position among ServiceNow’s leading global partners: we are officially an Elite Partner.

This recognition goes far beyond a badge. In an ecosystem of approximately 1,500 partners worldwide, only 98 have reached the Elite level, placing 4MATT in the global top 6%. This represents the highest validation of our ability to lead complex digital transformations in critical environments, with scale, governance, and proven value generation.

What is the ServiceNow Partner Program and How Does It Work?

The ServiceNow Partner Program is an ecosystem that connects companies with specialized consultancies like 4MATT, bringing together firms with proven experience in digital transformation projects using the ServiceNow platform. Through the program, partners gain access to exclusive tools, training, and certifications for their specialists, ensuring technical quality and adherence to global best practices.

The ServiceNow Partner Program is designed to recognize companies that demonstrate technical maturity, operational consistency, and the ability to generate real value for clients. The classification is based on four strategic pillars:

• Capability: number and level of technical certifications
• Competency: specializations in ServiceNow products and solutions
• Customer Success: rigorous satisfaction metrics (CSAT)
• Performance: growth, revenue, and ecosystem impact

What Does Hiring a ServiceNow Elite Partner Mean?

The ServiceNow partner program is based on strict criteria supported by four strategic pillars: Capability, Competency, Customer Success, and Growth. The Elite level is granted only to organizations that demonstrate consistent excellence across all these areas.

For our clients, this translates into objective and measurable benefits:

Early innovation and priority access As Elite partners, 4MATT has direct and early access to the platform’s most strategic advancements, including advanced Artificial Intelligence and GenAI features such as Now Assist. This allows our clients to accelerate innovation without relying on delayed market adoption cycles.

Risk reduction in critical initiatives Elite status requires a high volume of certified specialists, robust delivery governance, and high customer satisfaction rates. In practice, this means lower risk in complex projects, with scalable, secure architectures aligned with global best practices.

Absolute focus on ROI and business value Our approach goes beyond technical implementation. We use frameworks and tools such as the Partner Business Value Composer to structure use cases focused on results, with clear return-on-investment metrics from the design phase.

4MATT: Excellence Recognized in the ServiceNow Ecosystem

Achieving Elite status reinforces 4MATT’s journey as one of the main ServiceNow references in Brazil, combining advanced technical expertise, mature delivery methodologies, strong business outcome orientation, and a strategic relationship with ServiceNow itself.

In addition, the Elite badge grants 4MATT priority access to support, advanced training, and early knowledge of new platform releases, delivering direct advantages to clients.

By hiring an Elite partner like 4MATT, your company gains:

1. Lower risk in critical projects
2. Access to global best practices
3. Implementations aligned with the official ServiceNow roadmap
4. High predictability of results
5. Specialists prepared for complex enterprise environments

Frequently Asked Questions — ServiceNow Elite

What is the practical difference between a Premier partner and an Elite partner?

Depth and scope. The Elite level requires multi-product performance, a higher density of certified specialists, and proven capability in advanced initiatives, including Artificial Intelligence applied to corporate workflows.

Does Elite status directly impact my project?

Yes. Projects led by Elite partners benefit from advanced ServiceNow support, continuous architectural validation, and greater adherence to best practices, ensuring longevity, security, and scalability.

How do I know if my company needs an Elite partner?

Strategic projects, complex environments, or AI-driven initiatives typically benefit greatly from this level of partnership.

A New Level of Maturity

Achieving Elite status represents a new chapter in 4MATT’s evolution. We are prepared to accelerate digital transformation journeys with even greater predictability, innovation, and security, now officially recognized among the best ServiceNow partners in the world.

If you want the support of a specialized consultancy for your digital transformation journey, contact 4MATT specialists and accelerate your path.