Perspectium Requirements Gathering for ServiceNow Integrations

Requirements gathering is an essential part of planning and **implementing ServiceNow integrations**.

It helps users tailor their ServiceNow integrations to meet their needs, whilst causing minimal disruption during and following implementation.

Skipping the requirements gathering stage can lead to key considerations being overlooked.

As well as having a negative impact on operations, it can also adversely affect employee morale, when integrations change processes managed by said employees without their input.

• See also: Best Practices for Implementing ServiceNow Integrations Faster

What is Requirements Gathering?

Requirements gathering is the process of determining what a project requires to be completed effectively. It involves identifying and documenting both business and technical requirements that will help organization’s complete a project in a way that achieves their goals.

Business requirements describes the “what” — as in what a project intends to achieve — and technical requirements describe the “how” — as in how the project should be completed…..Continue on https://www.perspectium.com/blog/requirements-gathering-servicenow-integrations/