ION Voices Jakarta: Customer Feedback Underscores the Reliability of ION Network

Source: ION Network

ION Network held another ION Voices event at Aroem Resto & Café, featuring an open discussion with loyal customers who shared their experiences using ION Network’s services. The forum let ION Network hear directly from customers and reaffirm its commitment to delivering internet that is reliable, fast, and responsive.

Ari Patria Surya, Head of the IT Bureau at Universitas Muhammadiyah Tangerang, said that even before the university officially subscribed, the ION team had already helped with key activities that supported the school’s A accreditation. “The sales team was proactive and responsive, the connection was exactly what we expected, and the service was excellent. Early last month we officially subscribed to ION Network, and it feels like the right decision,” Ari said.

Didi from PT Hino Motors Sales Indonesia shared a positive view after a year of partnership. “We had a few issues, but the ION Network team always handled them quickly and well. We hope ION Network continues to succeed and grow,” he said.

Dedy from FIFGroup admitted he was initially skeptical, but ordered a 1 Gbps service after discussing it with the sales team. “The results have been satisfying: stable performance, competitive pricing, and quick, attentive technical support. After almost a year, we’re happy and will keep using ION Network,” he said.

Rangga, Network Operations PIC at BFI Finance, who oversees more than 200 branches across Indonesia, explained that 12 branches now use ION Network thanks to its own reliable infrastructure and backbone.

Muhammad Mahludin from Yayasan Pesantren Islam Al Azhar also highlighted the speed of ION Network’s technical response. “We’ve used ION Network for a year to support students’ daily learning. While technical issues do occur from time to time, the ION team responds quickly. We hope ION Network continues to grow with current technology,” he said.

Zulfadlan Nasution, Head of Purchasing IT at PT Itama Ranoraya Tbk, added that ION Network has been in use at several key branches since 2023. “The support and after-sales service are very good. We recommend ION Network, especially as its coverage continues to expand into remote areas,” he said.

This ION Voices session shows clear appreciation for ION Network across sectors ranging from education and manufacturing to finance and healthcare. Listening directly to customer input strengthens ION Network’s resolve to maintain quality and bring dependable internet innovations to communities throughout Indonesia.

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Source: https://blog.ionnetwork.co.id/ion-voices-jakarta-suara-pelanggan-jadi-bukti-nyata-keandalan-layanan-ion-network/