Which services should organizations centralize in a Global Capability Center (GCC)

As enterprises accelerate digital transformation and global operating model optimization, Global Capability Centers (GCCs) have evolved from traditional support hubs into strategic innovation engines. India has emerged as the preferred GCC destination due to its highly skilled talent ecosystem, digital maturity, scalability, and cost efficiency.

Organizations today are increasingly centralizing high-impact functions such as:

• AI, Data & Advanced Analytics
• Digital Engineering & Product Development
• Finance & Accounting Transformation
• Cybersecurity & Risk Operations
• Cloud, DevOps & Platform Engineering
• Supply Chain & Procurement Operations
• HR Shared Services
• Customer Experience & Contact Centers
• Legal, Compliance & Governance Services

Leading enterprises are now leveraging GCCs not only for operational efficiency, but also for enterprise innovation, business resilience, and global growth acceleration.

EY is helping organizations reimagine GCCs as transformation-led capability hubs through strategy, operating model design, talent enablement, technology modernization, and “Capability Center as a Service” offerings. With deep sector expertise and end-to-end transformation capabilities, EY is emerging as a trusted partner for organizations building next-generation GCCs in India.

Why EY stands out in the GCC ecosystem

• End-to-end GCC advisory and execution capabilities
• Strong expertise across AI, cloud, finance transformation, cybersecurity, and managed services
• Industry-focused GCC transformation frameworks
• Capability Center as a Service (CCaaS) approach accelerating GCC setup and scaling

Proven experience supporting global enterprises across sectors