Step by Step Guideline on how to report DNS Abuse

Here are the six sequential phases of the DNS abuse complaint process.

Phase 1: Discovery

In this phase, Alex, the IT security analyst, is thrown into a high-intensity situation. His monitors erupt with malware alerts and phishing detections. The focus is entirely on intense discovery and crucial evidence gathering. He is shown actively taking a screenshot to document the data/time stamps, his expression tense and focused amidst the flashing screens.

Discovery

Phase 2: Reporting to Registrar

Moving from intense discovery to process, Phase 2 shows Alex in a methodical state. He is no longer reacting; he is constructing a detailed, structured complaint dossier. One monitor confirms the sponsoring registrar, while the main screen shows him meticulously filling out the complex “ABUSE COMPLAINT FORM” and attaching the zip files of evidence gathered in Phase 1. His expression is precise and focused on compliance.

Reporting to the Registrar

Phase 3: Waiting for Action (The Problem)

In Phase 3 illustrated is the stagnant period weeks after the initial report. We see Alex’s desk, slightly messier now. The “4 WEEKS LATER” calendar is prominent, and the dashboard clearly displays a frustrating, red “NO ACTION TAKEN”. Alex is tapped out, frustrated, and looking at an empty email inbox. The cool office lighting emphasizes the lack of progress.

Waiting For Action

Phase 4: Escalation to ICANN (The Solution)

Phase 4 sees Alex decisively move from frustration to action. He is no longer focused on the registrar; he is focused entirely on the ICANN Contractual Compliance escalation process. He is shown looking determined, actively filling out the official escalation form. On another screen, a complex “REGISTRAR COMMUNICATION LOG & EVIDENCE DOSSIER” (compiled of previous evidence and confirmation that the registrar failed to respond) is being finalized. He is ready for the final step.

Escalation to ICANN

Phase 5: Submitting Evidence (Close-Up)

Phase 5 is the moment of submission to ICANN. The focus is entirely on digital compliance documentation. Alex’s finger hovers over the button on his screen. The screen glass reflects his intensity and determination. The upload fields confirm the presence of the exact evidence files that prove the registrar failed to act, such as ‘registrar_ignoring_complaint_log.txt’ and ‘registrar_communication_attempts.pdf’.

Submitting Evidence

Phase 6: Resolution (Success)

The final image, Phase 6, represents triumph and satisfaction. We see Alex, smiling and relaxed, leaning back in his chair. The screens that once showed chaotic warnings in Phase 1 now show organized data. The primary screen clearly confirms success: “ICANN COMPLIANCE: RESOLUTION ACHIEVED. MALICIOUS DOMAIN RESOLUTION: DEACTIVATED/SUSPENDED”. He looks content and victorious.

Resolution

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