May Issue

Karthik: Anu, quick check… emails are not going out from Pega.

Anu: Hmm. Not going out as in failing… or just not showing up?

Karthik: That’s the weird part. No errors. Nothing failed. It’s just… silent.

Anu: Okay, silence usually means something simple is missing. What changed?

Karthik: We created a new email ID, updated the Email Account rule, and triggered the flow.

Anu: Got it. After updating, did you test the connection?

Karthik: I went straight to triggering the email.

Anu: Of course you did.

Karthik: Alright, testing now… Yeah, it failed.

Anu: Good. Now at least it’s telling us something.

Karthik: So where do we look?

Anu: Let’s step back a bit. Are our Pega server IPs whitelisted?

Karthik: I don’t think we checked that.

Anu: Then there’s a good chance the mail server doesn’t even recognize us.

Karthik: You mean it’s not even letting us connect?

Anu: Exactly. No access, no communication.

Karthik: That explains the silence. I’ll get that sorted.

After some time…

Karthik: IPs are whitelisted now. Testing again… Connection successful.

Anu: Nice. Now try sending the email.

Karthik: Triggered… Got it. Email received.

Anu: So?

Karthik: Not a bug.

Anu: No.

Karthik: Just missing access.

Anu: Exactly.

Karthik: I went straight into debugging mode.

Anu: Happens. Next time, just start with the basics.

Karthik: Lesson learned.

Anu: Good. Systems usually aren’t complicated. We just make them that way.

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