Fix Autel IM608 II “Data Is Being Prepared, Please Click Reload” Error

Problem: The Autel IM608 II displays: “Les données sont en cours de préparation, veuillez cliquer sur le bouton Recharger pour les récupérer plus tard.” (The data is being prepared; please click the Reload button to retrieve it later.)

Engineer’s Answer: Check the network connection first and retry with Reload. If the issue persists, reinstall the affected vehicle software, perform a factory reset, or upload logs to Autel Technical Support.

Solution

Follow these steps in order:

Check the network connection

• Connect the IM608 II to a stable Wi-Fi network or mobile hotspot.
• Use the built-in browser to confirm that web pages load normally.

Restart and retry

• Close the current diagnostic or update program and exit the function interface.
• Reopen it, go to Update, and click Reload.

Reinstall the vehicle software

• Go to Data Management > App Uninstall.
• Uninstall the affected vehicle software, then return to the update menu and download and install it again.

Perform a factory reset

• Go to System Settings > Reset > Factory Reset and select the option to erase internal storage.
• After the reset, return to the update interface and redownload all software.

Upload logs to technical support

• If the issue persists, go to MaxiTools > Logs > Start > Upload when the error occurs.
• Submit the logs and contact Autel Technical Support for further troubleshooting.

Technical Support

Email: sales@AutelShop.de Wechat: +86–13429866263 Whatsapp: +86–13429866263 www.autelshop.de