NEED OF NG9–1–1

NG911 is a telecommunications infrastructure that runs on secure, interconnected IP and cloud-based networks to allow for seamless communication between the 911 caller, dispatcher, and first responder. With Next Generation 911’s cutting-edge technology, citizens in need can now communicate and send crucial information directly to 911 personnel through real-time text messages, videos, and photos.

Interoperation is a significant function of NG911. System capabilities include:

• Faster communication between call centers and first responders
• Seamless data sharing between Public Safety Answering Points (PSAPs) and first responders
• Immediate call transferring and accepting by available call centers in the event of natural disaster or mass casualty incident

In addition, NG911 also allows PSAPs to track the precise location of emergency callers. This is especially important in rural areas where cell phone service is not always reliable.