Role Inspirer for Analytical Organizing & Planning…

We had implemented procedural methods to handle ERP/APO support incidents to resolve the tickets in SLA agreement time line. As of the day 99 percentile of Incidents are closed in time line provided. It is a procedural way of approach in working different sort of issues before asking for closure, type of tickets e.g. incident, problem and change which are logged in ITG. a. It is trained in solving tickets and way of delivery mechanism followed for data inconsistency issue arise between sources and targets, an incident with a certain priority is created and assigned to SAP support resolution group. To solve the type of issue we had solution design steps like i. Identify connection setup between systems ii. Track the type of errors had caused during auto process run iii. Take manual corrective actions to clear the error logs iv. Validate and report to user to verify the resolved inconsistency v. Get the approval response then proceed for template communication to end the task Item b. A type of tickets in problem management is logged in ITG with certain priority then procedural steps to adherence the closure of ticket in a way of working methods: i. Identify the problem ticket short description ii. iii. Check system environment and type of stakeholders are required to find the root cause for the issue In solving problem tickets structural solution is necessary to end up the solution description: A problem with issue like Characteristic Value Combinations are not accurate as recommended for business model to forecast the future demand. To solve the type of issue we had an approach of solving it on the basis of SAP customer messages review. The general steps in doing this, Identify the Characteristics configuration, master data created useful for planning like a product characteristic should obtain a number range to input for planning and similarly to location characteristic which should obtain a location type irrespective of R/3 system plant configuration but must define in custom settings at target system. It is similar to other functional primitives (Characteristics) iv. C. Once correction is done then document the solution in standard template for communication to end the task Item after getting an approval from concerned stakeholder.

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