Huloq Chatbot Health Industry Case Study

Conversational chatbots have become one of the most popular and preferred methods of customer interactions today. Be it replying to simple FAQs, submitting feedback and reviews or even complex services like booking rooms in a hotel or flights for a vacation, chatbots can handle all of it and more. This technology isn’t just confined to a particular industry, over the course of the last decade it has spread throughout multiple industries, many sectors have begun to adopt this technology for better and enhanced customer service.

We at Huloq have worked with various companies across numerous industries like healthcare, e-commerce, and hospitality. To better understand how our chatbots work and see if there are opportunities for your organization to use them, we have provided a few case studies and the impact our chatbots have had on our clients.

How Huloq helped FertilityDost:

FertilityDost is one of India’s only platforms that talks about fertility-related problems and preventive solutions. Given that there is an immense stigma surrounding this topic, people often feel more comfortable chatting online rather than face to face and most traditional customer support systems are not equipped to handle these conversations.

This is where Huloq came in, we created a custom chatbot that could cater to the needs of FertilityDost by providing customer support and lead generation. We also developed the bot in such a way that it could help consult some of the patients if they had an issue or problem. Due to media publications and articles about FertilityDost, the website began to receive a lot of traffic and our chatbot was successfully able to handle it.

Over the course of a few months, the chatbot was able to process more than 5000 conversations of customers and generate hundreds of leads for potential clients. The chatbot boosted lead generation by nearly 50% in a matter of 2 months. The number of users visiting and interacting with the website between 6pm to 8am increased almost exponentially.