Perspectium Requirements Gathering for ServiceNow Integrations

Requirements gathering is an essential part of planning and **implementing ServiceNow integrations**.

It helps users tailor their ServiceNow integrations to meet their needs, whilst causing minimal disruption during and following implementation.

Skipping the requirements gathering stage can lead to key considerations being overlooked.

As well as having a negative impact on operations, it can also adversely affect employee morale, when integrations change processes managed by said employees without their input.

• See also: Best Practices for Implementing ServiceNow Integrations Faster

What is Requirements Gathering?

Requirements gathering is the process of determining what a project requires to be completed effectively. It involves identifying and documenting both business and technical requirements that will help organization’s complete a project in a way that achieves their goals.

Business requirements describes the “what” — as in what a project intends to achieve — and technical requirements describe the “how” — as in how the project should be completed.

Why Requirements Gathering is Essential for ServiceNow Integrations

Organizations integrate systems to facilitate data exchange between them. However, the goal of integrating systems isn’t simply “to transfer data”. In fact, organizations attempt to improve how they transfer data to achieve their goals — making the transfer of data a part of the process, not the end result.

As such, integration planning and implementation should be business goal-oriented, and requirements gathering should be undertaken to ensure implemented integrations help to reach those goals.

A well-defined set of requirements ensures faster time-to-value, reduces development, deployment, and support costs, and delivers an improved experience for end-users.

With a business goal-oriented approach to integrations, supported by good requirements gathering, organizations avoid losing sight of why they want to integrate data, how they want to integrate data, and who will be using integrated data.

Having such a focus ensures every stakeholder involved in the integration planning and implementation process can work cohesively, towards the same goal.

The importance of this cohesion should not be underestimated…..Continue on https://www.perspectium.com/blog/requirements-gathering-servicenow-integrations/