AI Appreciation Day: How We’re Putting AI to Work Across InfoScale

Not just using AI. Engineering it into everything we do at InfoScale.

Today, on AI Appreciation Day, we celebrate more than just a technology trend — we recognize a powerful force that is transforming the way we build, support, and deliver value to our customers.

At InfoScale, AI isn’t confined to a single initiative. Instead, we’re embracing it through a three-pronged strategy that enhances our products, empowers our engineers, and elevates customer support.

1. AI in the Product: Delivering Smarter Resilience

Our first focus is bringing AI directly into our products to help customers achieve more from their InfoScale investment.

A great example is our AI-powered anomaly detection, where AI models analyze application, storage, and workload patterns together to distinguish real risk from normal activity. As AI capabilities continue to evolve, we’re committed to exploring new ways of embedding intelligence throughout the InfoScale portfolio.

2. AI-Assisted Engineering: Building Better Software, Faster

Innovation begins with the teams building our products. Across engineering, AI is becoming an important collaborator — helping developers write code faster, automate repetitive tasks, improve code quality, and make more informed engineering decisions.

By integrating AI into our software development lifecycle, we’re improving productivity, accelerating innovation, and enabling our teams to spend more time solving complex customer challenges instead of routine work.

3. AI-Powered Support: Faster Answers, Better Experiences

AI is also reshaping how we support our customers.

Today, our support organization is leveraging Kore.ai, integrated with our Wolken CRM platform, to intelligently search knowledge articles, technical documentation, and support resources. This helps engineers find relevant information more quickly, enabling faster issue resolution and a more efficient support experience.

Looking ahead, we’re excited about the planned rollout of Kahuna Labs for InfoScale. Kahuna Labs will use AI-driven analytics to recommend the most relevant resolutions based on customer cases, helping support teams diagnose and resolve issues with greater speed and confidence.

Customers can also interact with our support organization through the Zoom Virtual Assistant (ZVA) available on the support portal. By guiding customers to relevant resources and assisting with common inquiries, ZVA represents another step toward delivering faster, more accessible support experiences.

AI is a Journey, Not a Destination

Artificial Intelligence is rapidly becoming part of how modern software companies innovate and InfoScale is no exception.

Whether it’s making our products more intelligent, helping engineers innovate more efficiently, or enabling our support teams to resolve customer issues faster, AI is becoming an integral part of how we deliver value.

As we celebrate AI Appreciation Day, we also recognize the teams across Product, Engineering, and Support who are embracing these technologies and exploring new ways to make InfoScale even better.

Happy AI Appreciation Day! Here’s to continuing our journey toward smarter resilience, faster innovation, and exceptional customer experiences.