How to Setup/Install Mid Server in servicenow

Step wise guide to setup mid server in servicenow

Setting Up a MID Server in ServiceNow: Step by Step Guide

Step 1: Create a MID Server User

Before installing the MID Server, we need a dedicated ServiceNow user account for it.

Create a New User

1. Navigate to User Administration → Users.
2. Click New and create a user (for example, mid.server).
3. Set a password and make sure to save it somewhere safe because we’ll need it later during the MID Server configuration.

Assign the MID Server Role

1. Open the newly created user record.
2. Go to the Roles related list.
3. Search for the mid_server role and assign it.
4. Save the record.

Step 2: Download the MID Server Package

Now it’s time to download the MID Server software from your ServiceNow instance.

1. In the Application Navigator, search for MID Server.
2. Open MID Server → Downloads.
3. Check the option Download MID Server as ZIP archive.
4. Select the appropriate package for your operating system (Windows in this example).
5. Download the ZIP file.

Step 3: Extract and Configure the MID Server

Extract the Files

1. Create a folder on your machine, for example:

C:\Mid Server

1. Extract the downloaded ZIP file into this folder.

Configure the MID Server

1. Open the extracted agent folder.
2. Locate the configuration file (config.xml).
3. Open it using a text editor such as Notepad++. This helps avoid formatting or syntax issues.

Update the following details:

• Instance URL : Your ServiceNow instance URL.
• Username : The MID Server user created earlier.
• Password : Password of the MID Server user.
• MID Server Name : A friendly name such as Mid Server 1.

This name will be displayed in the MID Server list within ServiceNow.

1. Save the configuration file after making the changes.

Step 4: Start the MID Server

With the configuration complete, we can now start the MID Server service.

1. Navigate to:

agent\bin

1. Locate StartMID-NT.bat.
2. Right-click the file and select Run as Administrator.

Step 5: Validate the MID Server in ServiceNow

The final step is to verify that the MID Server is successfully connected.

1. In ServiceNow, navigate to:

MID Server → Servers

1. Once Mid Server 1 appears, open the record.
2. Click the Validate button.

ServiceNow will send a validation request to the MID Server. If everything is configured correctly.

Conclusion

Setting up a MID Server is a straightforward process once you understand the required steps. The key parts are creating a dedicated MID Server user, configuring the connection correctly and validating the server after startup. Once the status shows Up, your MID Server is ready to securely bridge communication between ServiceNow and your on-premises environment.