#user-behaviour-data

How Do You Optimize UX for Expert User Efficiency?

Designing for Experts: The Overlooked UX Imperative

How Many Users Does FB Have Today and What These Numbers Tell You

If you’ve ever searched how many users does fb have, it’s probably because you wanted to judge whether Facebook is still worth investing in…

How Many People Use Facebook Today and What These Numbers Actually Mean

Understanding What “How Many People Use Facebook” Actually Measures

Cross-Device Behavior Mapping: A New UX Frontier

Cross-Device Behavior Mapping: A New UX Frontier In today’s hyper-connected world, users don’t just interact with digital products on a…

Top 6 Behavioral KPI Examples & How To Track Them?

How to Use Data to Prioritize the Projects That Drive Real Growth

Susan Stavitzski on Customer Discovery: How to Test Assumptions and Uncover Opportunities

Users Behavior in SaaS: How To Track & Analyze

What Is Behavioral Targeting and How To Use It To Increase Retention?

客户体验管理之工具篇

谈到客户体验管理，首先想到的是两个基本的工具，一个是客户旅程设计工具，另外一个是客户调研/问卷/反馈收集工具。当然整个客户体验管理工具箱里面还包括： 客服工具，数据分析工具，社会聆听工具和自动化行动/交互工具等。我们分别来看看这些工具都在解决哪些用户体验相关的问题吧