Case Study: Avaya Real-Time Queues per Geo-Location

You can monitor Avaya real-time queue activity based on the geo-location of the callers. Utility companies, healthcare providers, insurance and other nationwide services can benefit from managing their queue activity by area, visualize sudden spikes in the queue activity in specific regions.

Drill down to the State and the Region

If your team is focused on a specific area, you can select the states and regions available and only monitor the queue activity for those regions in real time.

Different Views of the Detailed Information

You can also monitor the table view of the per-state information and set thresholds for the queue activity which color-codes the states which exceed the thresholds.

Area Code and Mobile Presence

You can identify the geo-location of the callers from area codes. In the case of mobile users, you can identify the mobile caller’s address and region by checking their calling number at your CRM.

Conclusion

Comstice creates many use cases for Avaya call centers using the real-time and historical data. Click here to learn more about Comstice Avaya Contact Center Suite and request a demo.