AI ECO SO Sonal Goyal The Question Every Customer-Facing Agent Eventually Asks Walk into any commercial or strategy meeting and listen for the question that makes the room go quiet. Not because it’s sensitive — because…
ECO TCH BH Bharani From Replay Recovery to Durable Customer State: Why We Adopted Lakebase Three days after Christmas 2025, a schema change in our Okta Customer Identity and Access Management (CIAM) event stream caused eleven…
ECO RA Rahull Trehan Cracking the Code of Customer Identity: Deterministic Matching in Complex Markets Like Japan Introduction: Identity Resolution as a Strategic Differentiator
