JG JG Bezuidenhout Outbound Sales Is Changing. Contact Centres Need Hotleads, Not More Dials. For many years, outbound sales in the contact-centre industry were built around volume. The model was simple: acquire data, load it into a…
ECO ES Esther Khachina · BoldDesk Customer Touchpoints: Examples and How to Identify Them Identify the customer touchpoints in your business to help you map your customers’ journey and enhance their overall support experience.
